Thank you for shopping with California Science Center Online. We aim to get your order to you as quickly and safely as possible. Please review the details below to understand how we handle shipping and delivery.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding Mountain Time public holidays). Once your order has been shipped, you will receive a confirmation email containing your tracking number. Orders placed after 2:00 PM MT on Friday or over the weekend will begin processing the following business day.
Shipping Carriers & Methods
We partner with trusted carriers to ensure reliable delivery. Depending on your location and the size of your package, your order will be shipped via USPS, UPS, or FedEx. The carrier is selected at our discretion to provide the most efficient service for your address.
Delivery Area
We currently ship exclusively within the continental United States. We do not ship to P.O. boxes, APO/FPO addresses, or US territories at this time.
Transit Time
Once your package leaves our facility, the estimated delivery time is 3–5 business days for most destinations. Deliveries to remote areas may occasionally require an additional day. Please note that unforeseen carrier delays (such as weather events) are beyond our control, but we will work with you to resolve any issues.
Shipping Costs
We are pleased to offer free standard shipping on every order. There are no minimum purchase requirements and no hidden fees.
Order Tracking
As soon as your package is scanned by the carrier, a tracking link will be sent to the email address you provided at checkout. You can use this link to monitor the progress of your delivery in real time. If you do not receive a tracking email within 2 business days, please check your spam folder or contact us at info@californiasciencecennter.it.com.
Address Accuracy
It is your responsibility to ensure that the shipping address you provide is complete and accurate. We are not liable for packages delivered to an incorrect address due to customer error. If an order is returned to us because of an invalid address, we will contact you to arrange reshipment; additional shipping charges may apply in that case.
Lost or Stolen Packages
If your tracking information shows that the package was delivered but you cannot locate it, we recommend first checking with neighbors or your local post office. Please contact us within 5 days of the stated delivery date, and we will initiate a carrier investigation. We are committed to making sure you receive the items you ordered.
If you have any questions about shipping, please reach out to our support team at +1 505-469-8315 or info@californiasciencecennter.it.com.