Your satisfaction is important to us. If you are not entirely happy with your purchase, we’re here to help. Please read our policy carefully so you know exactly what to expect.
Eligibility for a Return
You may return most items purchased from California Science Center Online within 30 calendar days from the date your order was delivered. To qualify for a refund, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags, inserts, and accessories intact.
- Free from signs of wear, smoke, or damage not reported upon arrival.
Items that arrive with a manufacturing defect or were damaged in transit are, of course, covered by this policy. In such cases, please contact us immediately with clear photos of the damage or defect, and we will prioritize your exchange or refund.
Non-Returnable Items
For hygiene and safety reasons, certain types of products cannot be returned once opened, including (but not limited to) personal care items, food products, and items marked as “Final Sale” at the time of purchase. If you are unsure whether your item qualifies, please ask before opening.
How to Initiate a Return
To start a return, send an email to info@californiasciencecennter.it.com with your order number and the reason for the return. We will reply within one business day with a prepaid return shipping label and further instructions. Please do not send your purchase back to us without first obtaining authorization, as this can delay the processing of your refund.
Return Shipping Cost
We provide free return shipping for all eligible returns within the continental United States. There are no restocking fees of any kind. We will issue you a fully prepaid USPS, UPS, or FedEx label to cover the return postage.
Shipping Your Return
Once you receive the prepaid label, securely pack the item and affix the label to the outside of the package. Drop it off at the indicated carrier location within 7 days. Please keep the drop-off receipt until your refund has been processed.
Returns Address
All returns must be shipped to our physical location:
7-C Calle Del Arroyo
Santa Fe, NM 87507
United States
Refund Processing Time
When your return arrives at our facility, we will inspect it within 1–2 business days. If the return is approved, we will immediately initiate a refund to your original method of payment. You will receive an email notification at that time.
Please allow an additional 7–10 business days for the refund to appear on your credit card or PayPal account, depending on your financial institution’s processing speed. If more than 10 business days have passed since we notified you of the approval and you still have not received the credit, please contact us right away.
Exchanges
The fastest way to get the item you want is to place a new order for the replacement while we process your return. Once your return is received, we will refund the original purchase in full. If the item was defective or incorrect, we will also reimburse any incidental costs you may have incurred — just include your receipt in the communication.