California Science Center Online respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your information.

Information We Collect
When you visit our site or place an order, we may collect the following categories of personal information:

  • Contact details: your name, email address, phone number, and shipping/billing address.
  • Payment information: credit card details, billing address, and PayPal account information. We do not store full credit card numbers on our servers. All payment transactions are processed through PCI-compliant third-party gateways (PayPal and authorized merchant processors).
  • Order information: products purchased, order value, and purchase history.
  • Technical data: IP address, browser type, referring/exit pages, and operating system, collected through cookies and similar technologies.

How We Use Your Information
We use the collected data for the following specific business purposes:

  • To process and fulfill your orders, including shipping, returns, and refunds.
  • To communicate with you about your order status and respond to your inquiries.
  • To send order confirmations, shipping notifications, and customer service emails.
  • To improve and personalize your browsing experience on our website.
  • To comply with legal obligations, such as tax reporting and fraud prevention.
  • To send promotional emails about new products and special offers, but only if you have explicitly opted in. Every marketing email includes a clear unsubscribe link.

Cookies & Tracking Technologies
Our site uses essential cookies for functionality (such as keeping items in your cart) and analytics cookies (through Google Analytics) to understand how visitors interact with our website. You can control cookie settings through your browser; however, disabling essential cookies may affect your ability to complete a purchase.

Third-Party Service Providers
We share necessary information only with trusted third parties that help us operate our business. These include:

  • Shipping carriers (USPS, UPS, FedEx): to deliver your order, we provide your name and shipping address.
  • Payment processors (PayPal and merchant banks): to process your payment securely.
  • Email service providers: to send transactional emails and, where opted in, marketing newsletters.

We do not sell, rent, or trade your personal information to any third parties for their promotional purposes.

Data Retention
We retain your order information and related correspondence for as long as necessary to fulfill the purposes described above, or as required by applicable law. After that time, data is securely deleted or anonymized.

Security
Our website employs industry-standard SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our server. While no method of electronic transmission is 100% secure, we follow all PCI-DSS requirements and implement additional administrative and technical safeguards.

Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Opt-out of marketing communications at any time.
    To exercise any of these rights, please email us at info@californiasciencecennter.it.com with the subject line “Privacy Rights Request.” We will respond within 30 days.

California Residents
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. We do not sell personal information as defined under the CCPA. If you are a California resident and wish to request details about the data we have collected or to request deletion, you may contact us using the email above. We will not discriminate against you for exercising your CCPA rights.

Children’s Privacy
Our website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately so that we can delete it.

Contact for Privacy Concerns
For any questions about this Privacy Policy, please reach out to:
California Science Center Online
Privacy Compliance Officer
7-C Calle Del Arroyo, Santa Fe, NM 87507
info@californiasciencecennter.it.com